TERMS AND CONDITIONS
SERVICE – USER TERMS AND CONDITIONS
This electronic record is generated by a computer system and does not require any physical or digital signatures.
These terms and conditions (Service-User terms) apply on the usage of our website www.OdaabO.com(the "Website"), smart phone OdaabO.OdaabO driver Application (the Application) as well as to all information, recommendations and/or services provided to you on or through the Website, the Application or through the Customer Care (The CC) through a phone number (City code) - 44114408/50040256.
OdaabO offers a technology platform on www.odaabo.com and Mobile Application OdaabO available on Android platforms.
OdaabO’s Technology platform is an enabling platform for a consumer to connect with a third party, independent valid permit holder drivers or vehicle operators known as The Limousine drivers hereinafter referred as LD. Once LD accepts a request, customer is notified with the details of LD through sms or Mobile application.OdaabO shall do all the reasonable efforts to connect you with a LD & the services are subject to the availability of LDs in or around your location at the moment of your request for transportation services.By using this website and/or Mobile Application or user of the service through The CC you hereby acknowledges that OdaabO is not a transport services provider.
It is up to the LD to offer transportation services, which may be requested through the use of the Website, Application or CC. OdaabO only acts an intermediary between you and the LD. The user has to note that LD is your service provider and therefore it is subjected to the contract between YOU and the LD. OdaabO shall never be a party to such contract.
User(s) means any individual or business entity/organization that legally operates in Qatar has the right to use the Services provided by OdaabO. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law.
OdaabO advises its users that while accessing the web site/ the application, they must follow/abide by the related laws.
OdaabO is not responsible for the possible consequences caused by your behavior during use of web site/application. OdaabO at all the times reserves the right to deny service.
USER ACCOUNTS, OFFERS AND PROMOTIONS
OdaabO collects general user data including name, email ID, contact details etc. to facilitate services. It is assumed that all information collected from the user is Correct & Accurate. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users.
User accounts bearing contact number and email IDs are created and owned by OdaabO. Any promotional discounts, offers and reward points in the form of OdaabO Money accumulated can be revoked without prior notice in the event of suspicious account activity or malafide intent of the user. In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. OdaabO reserves the full discretion to suspend a user's account on the above event and does not have the liability to share any account information whatsoever.
You are advised to provide accurate information to OdaabO. OdaabO can verify the information that you have provided and choose to refuse the service or use of the Application / the Website without providing reasons.By using the Application or Website you agree to:You have understood your contract with OdaabO for Website / Application usage and you have clearly understood the SERVICE with our CLARIFICATIONS.
Use the Application for personal purpose only.
You will not assign or otherwise transfer your account to any other person or legal entity.
You will not use the Service or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes.
You will not use the Service or Application to cause nuisance, annoyance or inconvenience.
You will not impair the proper operation of the network.
You will not try to harm the Service or Application in any way whatsoever.
You will not copy, or distribute the Application or other OdaabO Content without written permission from OdaabO.
You will keep your account password information confidential or Any other identification we provide you which allows access to the Service and the Application.
You will provide us with whatever proof of identity we may reasonably request.
You will comply with all applicable law from your city, State and the country while using the Application or the Service .In addition to other reasons mentioned under the Termination clause below, OdaabO reserves the right to immediately terminate the Service and the use of the Application should you not comply with any of the above rules.
GENERAL CUSTOMER BEHAVIOUR WHILE USING ODAABO SERVICE THROUGH LIMOUSINE SERVICE PROVIDER
It is expected that a reasonable behavior shall be followed by the customers / passengers/user while utilizing the Services offered by the LD. The Company encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Car during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in
case of loss or damage to the same.
The customer shall ensure that he/she will not indulge in any of the following activities while in a Cab:Asking the driver to break any Traffic/Transport/City Police and/or government rules for any purpose (especially reaching the destination earlier). Pressurizing the driver to overload the boot space of the Cab with luggage. The customer shall not be generally allowed to use the seating area of the Cab for placing any kind of luggage.
REPRESENTATION, WARRANTIES, INDEMNIFICATION AND LIMITATION OF LIABILITY
Without prejudice to the above, the Company makes no representation or warranty that:The Services will meet the customer's requirements.The Services will be uninterrupted, timely or error-free.OdaabO shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of Cab service offered by LD or due to the failure of LD to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems.
OdaabO will not be liable for any damages of any kind arising from the use of the Service offered by the LD including, but not limited to direct, indirect, incidental, punitive, and consequential damages.OdaabO will take all reasonable measures to ensure that LD should fulfill his duty properly but there may be exceptions and if any passenger misses the flight, OdaabO will not be hold liable for any such compensation. The customer is advised to make alternate arrangement in case the cab has not reached due to any reason.The Company shall not be liable for any conduct of the drivers of the Cabs. OdaabO encourages you to notify any complaints that you may have against the driver of any Cab that you may have hired using the OdaabO’s platform.
All the vehicles registered with OdaabO platform are continuously tracked using GPS for security reasons only. It is expressly made clear to you hereby that the Company does not own any Cabs nor does it directly or indirectly employ any drivers for the Cabs. OdaabO disclaims any and all liability in respect of the drivers and the Cabs alike.
AMENDMENT TO TERMS OF CONTRACT
The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.odaabo.com or the Application on the date that Company may indicate that such addition, variation or amendment is to come into effect.
INTELLECTUAL PROPERTY RIGHTS
OdaabO is the sole owner or lawful licensee of all the rights to the web site and its content. Web site content means its design, layout, text, images, graphics, sound, video etc. The web site content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with OdaabO, its affiliates or licensor's of OdaabO content, as the case may be.All rights, not otherwise claimed under this contract or by www.odaabo.com , are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. OdaabO does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any
of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided "AS IS" with no guarantee of completeness, accuracy, timeliness or of the results
obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall OdaabO be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with
respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.
OdaabO reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the website.
The unauthorized copying, modification, use or publication of all related icons and logos are strictly prohibited.
All content on this web site is the copyright of OdaabO except the third party content and link to third party web site on our website. Any systematic retrieval of OdaabO content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from OdaabO is prohibited.In addition, use of the content for any purpose not expressly permitted in this Contract is prohibited and may invite legal action. As a condition of your access to and use of OdaabO's Services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. OdaabO reserves the right to terminate the account of a
user(s) upon any infringement of the rights of others in conjunction with use of the OdaabO service, or if OdaabO believes that user(s) conduct is harmful to the interests of OdaabO, its affiliates, or other users, or for any other reason in OdaabO's sole discretion, with or without cause.
CHARGES AND PAYMENT
As a User, you agree to pay the amounts charged by OdaabO(the “odaabo Fee”) and amounts charged by driver for providing Driving Services to you (“Trip Charges”).
All trip charges and OdaabO fees are due immediately and payment will be facilitated by odaabo using the preferred payment method designated in your accout.
After you have received service from odaabo driver, OdaabO may collect any applicable Fee directly from you via credit card,(payment gateway QPAY)- or from the driver in case of cash payment. Trip Charges paid by you are final and non-refundable, unless otherwise determined by OdaabO.
All Trip Charges are due immediately and payment will be facilitated by OdaabO using the preferred payment method designated in your Account, after which OdaabO will send you a receipt by email.
If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that odaabo may, on its own behalf, and as the odaabo's payment collection agent, use a secondary payment method in your Account, if available.
As between you and OdaabO, OdaabO reserves the right to establish, remove and/or revise odaabo Fees at any time in odaabo's sole discretion. Trip Charges may also be varied or revised at any time without your consent. Further, you acknowledge and agree that Trip Charges and OdaabO Fees applicable in certain geographical areas may increase substantially during times of high demand. OdaabO will use reasonable efforts to inform you of Trip Charges, once the application opened, on the main page itself, odaabo facilittes the user to know the charges and details.
If you believe you were incorrectly charged a cancellation fee on a trip, request a refund via mail.
The money will be reversed back to the same card which was used, it will take minimum 7 working days, or if you agree we will put the same amount in your wallet(recommended) , you can use that wallet amount for future ride.
Your account may be charged a cancellation fee. This depends on how much time has passed between when the driver accepted your request and when you cancel.
When a driver is en route to your pickup location, you can use your app to cancel your ride request. Currently we are not charging any cancellation fee for the cancellation, Odaabo request the users not to misuse this facility. OdaabO has the right to change this policy at any time without prior notice to the users.
We are planning to impliment the cancellation fee as,
If cancellation occurs within 3 minutes of booking, there will be no cancellation fee. Between 3 minutes of booking and the driver arriving at your pickup location, the cancellation fee will be the minimum fare. After the driver has arrived, the cancellation fee will be the minimum fare plus any waiting charge.
CONSENT TO ELECTRONIC COMMUNICATIONS AND TRANSACTIONS
By clicking the ‘I Agree’ button, you consent to conduct transactions and receive communications, notices and information from us electronically, whether sent by e-mail or other electronic means. Electronic communications shall be deemed to have been received by you when we send the electronic communication to the email address / mobile number that as per our records,
or when we post the electronic communication on the Application or the Website.